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#1 Lauren

Lauren

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Posted 27 April 2017 - 03:21 PM

The 'Email Log' feature can be used by managers to see which emails have been sent out by Tapestry. This is useful if a parent or member of staff is not receiving their account activation, notification, or password reset by email, as you can see if the emails are being sent by the system or not, and have an indication if they arrived in the inbox of the recipient, were sent to an invalid address or were rejected by a spam filter.

 

Firstly you'll need to access the Tapestry control panel. Log in on the web browser version of Tapestry, click your username at the top of the screen and select Control Panel.

 

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In the control panel you'll need to select the 'Email Log' tab from the list of tabs on the left hand side of the screen.

 

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On the email log screen you should see a list of emails sent out by the system. It may be quite long if your account has been in use for a while, but don't worry, it's possible to filter the emails to find what you need.

 

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1) Page filters: These work in the same way as in other areas of Tapestry. Click on the bar, and a pop up menu will appear. You can choose to filter by 'Subject' (i.e type of email, for example see only password resets or account activation emails), 'Status' (if the email was delivered successfully), 'User' (only show emails sent to a specific user) or 'Order' (oldest to newest or vice versa).

2) Email recipient: This shows which address the email was sent to, and which user that address is associated with.

3) Status: This shows what happened to the email. The types of Status are 'Delivered', 'Bounced', 'Spam Complaint' and 'Delayed'. Delivered means the email was successfully delivered, though it's still possible for it to have ended up in spam after this, so just use this as an indication rather than hard evidence of a mistake by anyone.

'Bounced' means the email could not be delivered. It's possible the address used for that account is not correct. Ask the intended recipient to double check they have provided you with the correct address, and check for minor mistakes, for example missing or added '.' in the name, and the use of .com instead of .co.uk or vice versa.

Spam complaint means that the recipient marked the email as spam. Due to anti spam regulations we have to disable emails to anyone who does this, but that can be undone once you've confirmed it was marked as spam mistakenly. It may be an indication of the email going to the wrong person due to a mix up with two similar email addresses. Make sure the one provided to you is correct.

Delayed means there was a temporary problem with delivery, this is usually due to a fault with a small email provider and not with Tapestry. The system will try again later and you should see a second record in the log to indicate if the email was delivered successfully on this attempt.

 

If no relatives are receiving notifications, and they have checked that their notification preferences are not set to 'internal', it may be that notification emails to relatives are disabled. To change this go to the User Permissions section of your control panel (1) and make sure you're looking at the permissions for Relatives (2). 

 

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Then scroll to the bottom of that page to the Notifications section. From there you will be able to see (1) whether your default setting is for relatives to be able to receive notifications or not, and (2) if there are any relatives who you have specifically said are/are not permitted to receive them. If you would like to change the default or a specific setting for a particular relative, click on (3) the edit button. 

 

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Feel free to contact our support team if you are unsure how to resolve a problem with receiving emails.


Best wishes,

Lauren





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