Guest Posted December 5, 2006 Share Posted December 5, 2006 Hi all Hope all is well. I wander if someone can help me. i have eprofile on my computer, someone helped me put program on last year. She also installed printer but the problem is I can't print now. How can I load printer on again. Please help. Your help will be REALLY appreciated Thanks in advance. Flowerxxxxxxxxxxxxxxxx Link to comment Share on other sites More sharing options...
Susan Posted December 5, 2006 Share Posted December 5, 2006 Flower, there is a new eprofile dedicated forum area. I am going to move this there and hope that you get a response, if not you may like to contact the member John Russell, who seems to be in the know!!! Link to comment Share on other sites More sharing options...
Guest Posted December 6, 2006 Share Posted December 6, 2006 You will find that there are a number of things you won't be able to do in eProfile if you don't have a printer installed on your computer. I suggest you check the following, assuming you are using Windows XP: Click on Start Click on Settings Click on Printers and Faxes Check to see that you have a printer installed. If not, you will need to install a printer within this window using the Add Printer icon. Regards John Link to comment Share on other sites More sharing options...
leapfrog Posted December 6, 2006 Share Posted December 6, 2006 Hello fellow Bromsgrovian My laptop does have a printer installed and will print off other programmes - but not from the e profile... not sure why? any ideas?? Link to comment Share on other sites More sharing options...
Guest Posted December 6, 2006 Share Posted December 6, 2006 Hi John, Thanks for your help, I already have printer installed but it still won't let me print. thanks Link to comment Share on other sites More sharing options...
Guest Posted December 7, 2006 Share Posted December 7, 2006 OK - Plan B Within eProfile, click on Setup then Print Setup. Check that the correct printer is selected from the dropdown box at the top and that the paper is set to A4 (assuming that it is A4 paper you are using!!). Check that the source is Auto Check the orientation (should be Portrait) Assuming a local printer it might also help if you checked the connection to the computer AND that it is switched on! (Just going for the obvious!!) Also check it hasn't run out of ink or toner! If you have done all that, then it should work..........(he says!) Offhand I can't think of anything else obvious that needs to be checked. Except....... which version are you using? Is it the latest (2.4.4)? If not, it might be worth trying to either download the latest version or just reinstall the software into the same location (make sure you have a backup first!). Regards John Link to comment Share on other sites More sharing options...
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