Resending Tapestry profiles to parents

[EYFSCroydonHighSchool]

A parent has not received the profile and cannot locate it in their junk mail, how do we resend the profile for them to download?

Edited July 9 by EYFSCroydonHighSchool

[finleysmaid]

Did you create a download ? it should be in your download info.? (im not very IT literate so dont ask anything complicated!🤣)

[AlexandraTapestrySupport]

Hi @EYFSCroydonHighSchool,

This tutorial will run you through how to re-export the child's learning journal, which can be done for active, inactive, and awaiting deletion children. The relative will need to be active to receive and access the download. This guide will show them how to access it from their 'Your Downloads' section on their account once you've done this. 

Alternatively, the relative can generate the export from their own account by following these steps. Again, they will need to be active to do this. 

I hope this helps! 

Best wishes,
Alexandra