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How to enable Multi-Factor Authentication


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In this tutorial we are going to look at how as a manager, you can enable Multi-Factor Authentication (MFA) on your Tapestry account. This will add an extra layer of security to your users’ logins.

Once enabled, users will be emailed an authentication code that they must enter in order to continue with their login after entering their username and password. After successfully entering a 2FA code, a user won't be asked again for 30 days across the apps and browser, unless their IP address changes.

Begin by making sure you are logged into the browser version of Tapestry. Then, head to the control panel by clicking your name (1) and then Control Panel (2). 

 

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Next, select Settings (3) and then Multi-Factor Authentication (4). 

 

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On this page you will be able to Enable/Disable MFA for Manager (1), Full Staff (2) and Relative (3) users. Select 'Enable' for the relevant users (4). PIN only staff will not need to worry about this as they do not login to Tapestry with an email address.

 

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Please ensure that your users are registered with the correct email address, and that their email address can receive messages. Users without access to their email will not be able to log in to Tapestry if two-factor authentication is enabled for their type of user.

And that is how to enable MFA on your account! We hope you found this tutorial helpful. If you have any questions, contact us on customer.service@eyfs.info

 

Linked below you can find tutorials for staff on how to use MFA to login to Tapestry on the browser, Android app and iOS app. Parents can find tutorials on how they can login with MFA on the parent tutorials page.

 

How to use Multi-Factor Authentication - browser

How to use Multi-Factor Authentication - Android app

How to use Multi-Factor Authentication - iOS app

 

 

Back to Main Tutorials Page

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