How to use Messaging on the Android app

[AlexandraTapestrySupport]

If enabled by a manager, you'll be able to access Messaging to send direct messages to staff members through your Tapestry account.

Please note that in order to access Messaging on the app you will also need to ensure that your Tapestry app is updated to version 5.0 or higher. You can find the app version number, beginning "Version..", at the bottom of your app login screen.

To access the feature just click on the 'Messaging' tab at the bottom (1). To start a new conversation you can select 'New Conversation' (2).

 

 

From here, you'll see a list of the staff that have allowed messages. To find the staff member you can scroll down the list (1) or enter their name in the search box (2). To start a conversation, just click on their name (3).

 

 

Once you've typed out your message (1) click on the blue arrow to send it (2). Your message will then appear in the chat in green (3) and you can see it's status and a time stamp (4). 

 

 

Once your message has been read by the staff member a 'Seen' badge will appear on top of the relevant message (1). Any messages you receive will also show in the chat in grey (2).

If at any point you'd like to delete a message you have sent, you can do so by clicking the bin icon next to the message (3). To proceed with the deletion just click on 'Delete' (4). Otherwise, 'Cancel' to go back to the conversation.

 

 

You can manually refresh the page from here (1). Once you're finished with the conversation, you can 'Go Back' (2) to the main Messaging page where you'll see an overview of your current messages (3).

 

 

 

 

Back to Tutorials Page