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Photos wont upload due to format


ATurner
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  • 2 weeks later...

Hi there, 

If you go into your camera, swipe over the screen from the left to right and a camera and video will appear. On this screen if you look to the right side there is a small cog looking sign (settings) click on this.

This will then take you onto another page where you will need to click ‘Resolution and quality’. If you look down the list you should find ‘Image Format’, if you then click on this you can change the format from HEIF to JPEG.

I hope this helps but do let us know if you require any further support with this at all!

Anya

Tapestry Support Team

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