ATurner Posted December 7, 2022 Share Posted December 7, 2022 We are using Amazon KIndle fires HD and the photos wont upload as they state the format is wrong . Photos are in HEIC. Do they have to be in a jpeg format and if so how can it be converted as a default Quote Link to comment Share on other sites More sharing options...
AnyaTapestrySupport Posted December 19, 2022 Share Posted December 19, 2022 Hi there, If you go into your camera, swipe over the screen from the left to right and a camera and video will appear. On this screen if you look to the right side there is a small cog looking sign (settings) click on this. This will then take you onto another page where you will need to click ‘Resolution and quality’. If you look down the list you should find ‘Image Format’, if you then click on this you can change the format from HEIF to JPEG. I hope this helps but do let us know if you require any further support with this at all! Anya Tapestry Support Team Quote Link to comment Share on other sites More sharing options...
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