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How to switch school/nursery/childminder on the iOS app


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This guide will show you how to log in and switch between multiple Tapestry accounts using the Tapestry iOS app.

In this context 'Tapestry account' refers to a single Tapestry subscription where children, staff and relatives are registered. We don't mean the login details held by individual users.

This feature can save you time because you won't need to press 'Logout' to open a completely different Tapestry account. You can now use your PIN to switch between two or more accounts.

 This feature is useful for:

  • A staff user who regularly uses several Tapestry accounts on the same device
  • A staff user who is is registered as staff at one setting, and as a relative user at another setting (or different Tapestry account)
  • A relative user who has children attending two or more settings that use Tapestry
  • A relative user who has children in multiple Tapestry accounts at the same setting

There are some limitations so it's worth knowing what usage this won't work for. There is no danger in ignoring this advice, it will just not work correctly!

Do not use if:

  • You are a staff user and a parent user within one Tapestry account
  • You are a staff user and you use multiple logins for a single Tapestry account - Use Switch User instead!
  • You are a relative user and share the same device with another relative user who has separate login details
  • You are trying to do anything involving multiple logins within a single Tapestry account



Using the feature

1) Make sure you have the latest iOS app installed on your device (the latest version is 5.0.2). This can be found via the App Store

If you have 'Tapestry Classic' installed (versions 3.0 to 3.2.22 ) this feature won't be available, and you can't auto update to 4.3.1 You need to delete this older version of Tapestry and download the new app from the App Store


2) Sign into Tapestry using one of the Tapestry accounts you want to be able to switch between. In this case we are logging into ‘Jack’s School’ with the user 'Jack Manager’:




3) When you have logged into the first Tapestry account you need to go to 'You' in the bottom right-hand corner.




4) Then select “Switch School / Nursery / Childminder".





5) You should now be back at the PIN screen for the account you were just logged into. You may see other users underneath your name. They will be there if they have also logged into this device before.



In order to be able to quickly sign into a completely different account, you will first need to log into that account once. From the pin screen, swipe left and you will be taken back to the blank log in screen. Log into your other account from here.


6) Once you have logged into your second account, you can press the “You” button again and select “Switch School / Nursery / Childminder.”


7) Again, you will be taken back to the PIN page. Here you can see I’m now logged into “Lewes Nursery” as user “Jack Dabell”




8) Now you have successfully logged into two different accounts, you can easily switch between them by swiping on the lock screen.





Swiping right on the screen will take you to the PIN screen for your other account, where you can just enter your PIN and be logged on immediately.

😎 If you ever need to get back to the blank log in screen, you can just swipe left.




The different logins will remain active for switching indefinitely until you press 'Logout' for each Tapestry account, or clear saved data from the app.





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