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Hi, 

We are new to using the parent app although we’ve been using Tapestry for a while.  I have set up all the parents and told staff the observations we want parents to see are set as immediately anything else is immediately for staff.  We have gone live with it this week and when the parents accounts have been activated all observations including those from last year set as immediately have been sent.  Is there a way this can be rectified and only a specific observation sent instead of parents having access to everything?

Thanks in advance Alison 

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Hi Alison,

Thanks for getting touch with us!

I believe I have just responded to your email you sent to our customer service team.

Relatives will always be able to see all published observations linked to their children. If you would only like them to be able to see specific observation, and hide the older ones, the best thing to do would be to change the status of the ones you would not like them to be able to see to 'Staff only'. It's easiest to do this from the browser version of Tapestry, by clicking the tick boxes next to the observations you would like to hide and then selecting 'Staff view only' from the menu at the bottom right of the screen. If there are observations for specific children or specific periods you would like to hide, it might help to search for these using the filters at the top of the page.

Best wishes,

Richard

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