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Posting video to multiple families


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Just wondered if there’s a quicker way to send a video to families. It seems the only way families can see it is if I split the observation which takes a long time. I send a video daily with a handwriting/daily sound on but it doesn’t work when I send it to multiple families? Thank you!

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What happens when you send it as a group observation? 

It is possible that you need to enable the user permissions for the relatives in the control panel. This tutorial and screenshot will help you update the setting:

Setting user permissions for relatives

2019-07-18_16-25-54.png

Once updated, they will be able to see all media (photos and videos) in group observations. 

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