BollingtonCross Posted October 16, 2019 Share Posted October 16, 2019 Just wondered if there’s a quicker way to send a video to families. It seems the only way families can see it is if I split the observation which takes a long time. I send a video daily with a handwriting/daily sound on but it doesn’t work when I send it to multiple families? Thank you! Quote Link to comment Share on other sites More sharing options...
BenTapestrySupport Posted October 17, 2019 Share Posted October 17, 2019 What happens when you send it as a group observation? It is possible that you need to enable the user permissions for the relatives in the control panel. This tutorial and screenshot will help you update the setting: Setting user permissions for relatives Once updated, they will be able to see all media (photos and videos) in group observations. Quote Link to comment Share on other sites More sharing options...
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