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How to change your email, password and PIN on the new Android app


EmilyTapestrySupport
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It's really easy to change either your email, password and PIN within the new Android app.

 

To do this you just need to login and select where it says 'You' in the top left-hand corner. 

 

image.png

 

 

On the next page you just need to select change your email, password or PIN, depending on what it is that you want to change.

 

Screenshot_20190408-143109.png

 

For this tutorial I have selected the change email option; you can see below what this looks like. Here I just need to enter my new email (1), confirm this (2), enter my password (3) and then save (4). And that's all you need to do! 

Please note, to be able to change any of your email, password or PIN you will need to know and enter your current password. The only exception are 'PIN Only' Staff users, who don't have an email or password they can change, and will need to enter their current PIN as confirmation to change their PIN. These users will need to contact the account manager for assistance if they cannot do this.

 

Screenshot_20190408-141808.png

 

One other option you might want to use on the 'You' page is 'Save your email on this device'.  We would not recommend using this option if you share the device you use to access Tapestry. 

 

 ref.png

 

Once you select this, you'll be taken to a page where you can enter your email you use to login with (1) and then save this (2). 

 

Screenshot_20190408-142300 (1).png

 

This will then mean each time you go to login with your email and password, rather than your PIN, the email field will be filled in for you.

 

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If you ever want to remove this saved email, you just need to go back to the 'You' page and select ''Remove the saved email from this device'. 

 

sdafds.png

 

On the next screen you will see your current saved email, to get rid of this, you just need to select the 'Delete' option. 

 

Screenshot_20190408-143628 (3).png

 

If you have any questions or feedback about the new Android app, please contact us by emailing customer.service@eyfs.info.

 

 

Go back to Main Tutorials Page

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