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Important Reminder - Updating your FSF account details


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As you are aware, the new GDPR (General Data Protection Regulation) law comes into effect on 25th May 2018.  We have prepared some resources to help you, you can find them here.

So that we can ensure our own compliance with GDPR it is vital you keep your contact email address updated. This will enable us to help you with any forum account issues. Unfortunately, we cannot provide support if requests come from email addresses not on the account as the primary account holder or alternative contact (see below).

To help you make sure your details are up to date, let me show you how to check your current information and how to make any changes required. :)

When you sign into your forum account you will see your username in the top right-hand corner of the page like this:

Account settings drop down.png

Next to your username is a drop down icon, select this, from the drop down menu click on 'Account Settings' to be shown the page below:

Account Setting screen.png

Please take a few minutes to check that the 'Email address' listed is correct and if it is no longer current please update it immediately.  

While on this page, please check your 'Personal Information' and update if necessary.  If you are a school account it might be set up in the name of a member of staff who has now left so please update accordingly.

Then take a quick look at the 'Postal Address' to make sure this is correct.  Unless this is a personal account we strongly recommend you use the school or setting address especially if you then purchase a Tapestry subscription linked to the school/setting.   You can update the address for your invoices here.

Lastly, there is an option for 'Alternative Contacts' where you can see if any alternative contacts have been added.  The reason you might have an alternative contact added to your account is so they can assist with invoices (many schools ask for their finance officer to be added). Any alternative contact will also be able to use the 'support ticket' system and so will be able to ask for help if they need it.  If you would like an alternative contact to be added, you will need to email us from the email address registered to your FSF account and we can get them set up.

If you have any questions regarding your account details please get in touch (customer.service@eyfs.info) and let us know. Please remember that if the email address you are contacting us from does not match the one on the account we will have to go through other security measures to check you are entitled to information about that account.

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