Stramongatenursery Posted June 5, 2017 Posted June 5, 2017 (edited) Hi, I was wondering about renewal of your tapestry subscription, do you lose all the children when you renew or do they stay? What happens when the children go on to school do they stay on your system or do they disappear? Any help greatly appreciated Thanks Nat Edited June 5, 2017 by Stramongatenursery Quote
SueFinanceManager Posted June 5, 2017 Posted June 5, 2017 Hi Nat You do not lose the children when you renew, when you renew we update the expiry date of your existing account for a further year and all the data contained remains unchanged. At the end of the academic year you will need to sort out the children leaving you so that you can make room for the new cohort coming in. These tutorials explain what to do with the old cohort: http://eyfs.info/forums/topic/46927-contents-page/ Look at numbers 51 through to 61 Do ask if you have any further questions once you have read them ::1a 1 Quote
Guest Posted September 7, 2017 Posted September 7, 2017 My children who have moved up to school have disappeared off our account but i haven't transferred them??? Quote
EmilyTapestrySupport Posted September 8, 2017 Posted September 8, 2017 Hi Sixpence63, Could you make sure they haven't been made inactive or deleted from your account? You can do this by going to the control panel -> manage children, then click where it says 'filter & sort children'. From the 'status' drop-down could you then select 'inactive' and press submit. If you don't see the children there could you try this again, but this time selecting 'awaiting deletion' from the status drop-down. Do you see the children in either of these places? Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.