Verona Posted February 14, 2006 Share Posted February 14, 2006 I odered a pirate ship and island from M&S Mercantile - when it arrived it wasn't suitable - too many small parts and not well made to withstand pre-school use. I phoned them to let them know that I would like to return it and the reason why. They told me that it would be £20 collection charge and a 10% re-stocking charge PLUS VAT. The thing only cost £25 !!!!! It does actually say that goods are not supplied on a sale or return basis - but I DIDN'T READ IT !!!! The box is quite large although not too heavy - they suggested I might like to try and find a cheaper way of returning it. I will definitely think twice before ordering anything from them again - just in case it's not suitable when it arrives. I usually buy wooden or very solidly made toys/equipment, so that they will last. This time I didn't - well, I've learnt my lesson Sue J Quote Link to comment Share on other sites More sharing options...
Guest Posted February 14, 2006 Share Posted February 14, 2006 Thanks for the warning Sue. The only thing I can suggest is that you raffle it to parents ( Easter Show/celebrations???). You might then at least get your money back. Peggy Quote Link to comment Share on other sites More sharing options...
Verona Posted February 14, 2006 Author Share Posted February 14, 2006 Good idea Peggy. I'll raffle it at our Fun Morning in July. Sue Quote Link to comment Share on other sites More sharing options...
Guest Posted February 14, 2006 Share Posted February 14, 2006 I order quite a bit of stuff from M & S and really like them. Mind you never had to return anything to them. Not like the tables I ordered from Consortium - I ordered the wrong height and getting them returned was a nightmare ........ I can't remember how much I had to pay to get them to come and pick them up, but I know it was extortionate. Mind you you do get some sort of satisfaction saying that you'll never order from them again don't you! Quote Link to comment Share on other sites More sharing options...
Smiles Posted February 14, 2006 Share Posted February 14, 2006 We had the same problem with an airport set from Hope education - was a nightmare said it was suitable for group play but after 2 hours play one of the aeroplanes snapped . Sue Quote Link to comment Share on other sites More sharing options...
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