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Adding parents


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  • 1 month later...

Good morning,

Once you add the parents' details they receive an activation email. However, if they are not yet active on your system they will not be able to set themselves up to view the journal. The tutorial I have attached below explains this in much more detail. If you have already added the parents then scroll towards the second half of the tutorial (starting at 1 for the second part) and you can see how to prevent parents having access to journals until you are completely ready.

Adding relatives tutorial


Best Wishes

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  • 2 weeks later...

Hi there I hope you can help, we have 3 sets of twins in our setting and I am wondering how this will affect their accounts, will they be able to use the same email address for their children? Also some of the children came from a nursery where tapestry was used and I think that they area still active parents on their account, will they still be able to set up a new account using the same email address? Are hoping to activate the parents this week and just trying to sort any issues in advance!

Thank you Liz

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Hello, If a parent has more than one child at your setting you will only add the parent once (so only need one email) and you will attach all their children to them (rather than the other way round). If the parent has children at different settings the same is true in that they can use the same email but will need different passwords. If you have parents at a setting that their children used to attend they will need to be made 'inactive' by that setting.

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