Communicating With Parents

[Guest]

Hi I want to do some communicating with parents training with my staff. The kind of thing I am hoping to cover are things such as handing over at the end of the day; what to say, what not to say (!), attitude, etc and also what to write when completing the diaries; how much and in how much detail etc.

 

Have any of you lovely people out there held or attended similar training? If so can I please pick your brains for ideas, suggestions etc

 

I know the idea of role play springs to mind, but if possible I would like to stay clear of that, but only if possible!!

 

Thanking you in anticipation

[mundia]

hi janny

 

If working with parents is high on your agenda at the moment, why not use the staff meeting to think about what yu already do and what you might like to develop.

 

ou could make a start with the Principles into Practice card for parents as partners, and sme of the PEAL resources really good too.

 

This way, you can celebrate the things that are going well and have opportunity to explore the challenges your staff may have.

[Guest]

I must have missed this when you first posted it Mundia; thank you so much for your idea!!

[Guest]

Asssertiveness is important.

 

I know you don't want to do role play, but it is a good technique to practice. Could you do a film then of a good and bad handover and get them to compare?

 

Have you got some quotes from parents about what they want?

[Guest]

Rather than 'live' role play what you could do is give them some scenarios written down, to discuss in pairs or groups. Kind of like reading half a script and thinking about what the other character might say.

 

Or, if you play the parent yourself, that takes the pressure off as they don't have to play a character, just be themselves.