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Capita Online! Help!


marley
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Hi all

Well used the online system for the first time..it all went through and now the dashboard says I have 0 applications. Phoned them and they said they had it. What happens next...should the CRB now say processing???

 

Bit confused...help!

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if you've submitted it then Capita will send it on to the CRB, and it should soon say that the CRB are processing it. I think if you click on the processing bit (once it shows) it takes you directly to the CRB website to track the application (shows which bit they have got to). CRB inform Capita who send you an email that has an issue number and 'clear' or otherwise. Whoever the CRB check is for will still get the paper disclosure certificate and they should bring it in for you to check issue date/disclosure number. I did one at the end of last week which came back today - soooo much better than the postal route.

 

Hope it all works fine!

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I have asked capita 3 times to do online checks without them sending me any info. Is it easier to do?

Is it worth me calling a gain. I now do our headcount online and although i dont have interent at my setting i really am a fan

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