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Relatives downloading journals - advice for staff


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It's now possible for relatives to generate a PDF export of their child's learning journal. Rest assured this doesn't give relatives access to data that they can't already access, but will enable them to generate the PDF from their own account which previously could only be done by a manager for them. If relatives are looking for advise on how to do this, you can refer them to this tutorial

After a journal has been exported by a relative, the export will appear within the Control Panel (1) downloads section (2), where you can also download a copy to see what it contains (3). 

 

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You can also check the account history to see who has generated exports. To do this, go to the Control Panel (1) and head to the account History (2). You can use the filters to narrow down the history events. Click on 'Filter & Sort History' (3). 

 

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Then from the pop-up box, select 'Download' as the subject (1) and triggered by 'Relatives' (2). If you want to view history for a specific relative then you can select them from here (3). Otherwise, click on 'Submit' to apply the filters (4). 

 

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You'll then see all of the relevant history events. You can see when a PDF export has been generated by the relative (1) and also when they have downloaded a copy of this (2). 

 

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If you have any questions about this please get in touch at customer.service@eyfs.info and we'll be happy to advise. 

 

 

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