EmilyTapestrySupport Posted January 22, 2024 Posted January 22, 2024 In this tutorial, we are going to look at how to login to the app version of Tapestry, if your setting has Multi-Factor Authentication enabled. If you have already entered a 2 Factor-Authentication code you shouldn’t be asked again for 30 days, unless your IP address changes (i.e. you’re logging in from a different location). This means that when you login to Tapestry via a web browser using a MFA code, you wouldn't then be asked for a code to login to the app if the device used the IP address as the browser. If you tried to login to your account using a different IP address, you would be asked for a code again. To start, login to the app using your email address and password as normal. You will then be asked to enter the Authentication code which will have been sent to your email address. Be sure to check your junk/spam folder in case it goes in there. Enter the code into the 'Authentication Code' (1) box. If you need a code resent to you, select 'Resend Code' (2). As mentioned, the code will only be valid for 10 minutes. Once the code has been retrieved from your emails and you have entered it into the box, you will notice the 'Validate' button has now been highlighted blue, and you can tap this to authorise your login (1). You will then be logged into your Tapestry account. If you need any further support, contact us on customer.service@eyfs.info. Back to Main Tutorials Page
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