EmilyTapestrySupport Posted January 22 Posted January 22 In this tutorial, we are going to look at how to login to the Android app version if your school/setting has enabled Multi-Factor Authentication. If you have already entered a 2 Factor-Authentication code you shouldn’t be asked again for 30 days unless your IP address changes (i.e. you’re logging in from a different location). This means that when you login to Tapestry via a web browser using a MFA code, you wouldn't then be asked for a code to login to the app if the device used the IP address as the browser. If you tried to login to your account using a different IP address, you would be asked for a code again. To start, login to the app using your email address and password as normal. You will then be asked to enter the Authentication code which will have been sent to your email address. Be sure to check your junk/spam folder in case it goes in there. Enter the code at the top (1). As mentioned, the code will only be valid for 10 minutes. If you need a code resent to you, select 'Not received your code?' (2) and follow the on screen steps. You can also return back to the main log in page if needed (3). Once the code has been retrieved from your emails and you have entered it into the box, you will notice an 'Authenticate' button has appeared, and you can tap this to authorise your login (1). You will then be logged into your Tapestry account. If you need any further support, contact us on customer.service@eyfs.info. Back to Main Tutorials Page
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