EmilyTapestrySupport Posted January 19 Share Posted January 19 If Multi-Factor Authentication has been enabled by a manager on your Tapestry, this tutorial will talk you through how to access your account. Begin by logging into your account from tapestryjournal.com using your email address and password as normal. The following screen will then appear. An email will also be sent to you with your Two-Factor authentication code (2FA). If you don't see the email in your inbox, please check your junk/spam folder. If the email isn't in your inbox or spam folder, you can click 'Email not arrived? Send a new code' (1). When you receive the email, this is what it will look like: You will find your 6 digit code (1) that you will need to enter into the authentication page. Please note that the code will only be valid for 10 minutes (2), so we recommend doing it as soon as possible. Once you have entered the code into the 'Authentication code' box, click 'Validate' (1). You will then be logged into your Tapestry account. Once you’ve successfully entered a 2FA code you shouldn’t be asked again for 30 days, unless your IP address changes (i.e. you’re logging in from a different location). This means that when you login to Tapestry via a web browser using a MFA code, you wouldn't then be asked for a code to login to the app if the device used the IP address as the browser. If you tried to login to your account using a different IP address, you would be asked for a code again. So, that is logging into your account using Multi-Factor Authentication. If you need any more support, you can contact us by emailing customer.service@eyfs.info. Back to Main Tutorials Page Link to comment Share on other sites More sharing options...
Recommended Posts