How to use Messaging on the iOS app

[AlexandraTapestrySupport]

In this tutorial we're going to look at how to use Messaging on the iOS app, which will allow you to send messages between individual staff and relatives on your account.

Please note that in order to access Messaging on the app you will need to ensure that your Tapestry iOS app is updated to version 5.0.2 or higher. You can find the app version number, beginning "Version..", at the bottom of your app login screen.

To access it just click on the 'Messaging' tab at the bottom (1).

Then to start a new conversation, you can select 'New Conversation' (2).

 

 

From here, you'll see a list of the staff (1), and relatives with their linked child/ren (2), that are active on your account.

To find a user to start a conversation with, you can scroll down the list or enter the specific user's name in the search box (3). To start a conversation with the user, just click on their name (4). 

 

 

 

Once you've typed out your message (1), click on the blue arrow to send it (2). Your message will then appear in the chat in green (3) and you can see its status and time stamp (4). 

 

 

Once your message has been read by the other user a 'Seen' badge will appear on top of the relevant message (1). Any messages you receive will also show in the chat in grey (2).

If at any point you'd like to delete a message, you can do so by clicking the bin icon next to the message (3). To proceed with the deletion, just click 'Delete' (4). Otherwise, 'Cancel' to go back to the conversation (5). 

 

 

Once you're finished with the conversation, you can 'Go Back' (1) to the main Messaging page where you'll see an overview of your current messages (2).

As well as starting new conversations (3), if you hold the "Manager" status on Tapestry then you'll also be able to view messages that have taken place between other users. To do this select the 'View another user's messages' button (4). 

 

 

You can search for a specific staff member (1) and once you have found them in the list, tap on their name to bring up their messages (2).

At the top you will be reminded you are viewing messages as a particular staff member (3). Any conversations they have had/are having will show up underneath (4). 

 

 

 

 

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