How to use Messaging on the Android app

[BenTapestrySupport]

Messaging on Tapestry allows you to send direct messages to staff members and relatives on your account. Relatives will only be able to send a message to members of staff on the account, not other relatives. Staff will be able to send a message to any other member of staff or relative. 

The feature can be enabled from the Control Panel by following these steps. 

Once enabled, you will be able to access the Messaging in the Android app by going to "Messaging" (1) at the bottom. 

 

 

Until you start your first conversation with another user, there will be no conversations shown and your screen will look like the one below. To start a new conversation, select the "New Conversation" button (1).

Managers are also able to view conversations that other members of staff have been having (2). Please note, if you are not a manager, you will not be able to view another user's messages and this section will not be visible to you. This is also not visible for relatives who will only be able to view messages between them and members of staff.

 

 

To start a new conversation, once you have selected the "New Conversation" button, you will be presented with the following screen. From here you will see all staff and relatives on the account (with relatives having any linked children shown in the list for reference).

You can either select the name of the person you want to send a message to (1), or if you know their name, you can search for them (2). The search option allows you search by either the staff/relative's name, or the child's name, in which case it will bring up any relative's that have that child attached to them. 

 

 

The conversation window will then open, and you can start typing your message (1). 

 

 

Once you have finished typing your message (1) you can send it by selecting the blue send icon (2). 

 

 

After you have sent your message, it will then appear it your conversation list with that user. 

 

 

When you have received a message from another user, it will show up in your conversation list. 

 

 

Opening the message again, you will see the messages that you have sent on the right-hand side (1), and the messages received on the left-hand side (2).

You can see whether the message has been seen by the recipient (3), and if there are any messages that you would like to delete, this can be done by selecting the bin icon (4). 

 

 

 

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