How to access other accounts? Staff member left the school

[BPPDongtanhouse]

Hello,

 

I'm the IT administrator for our school, i've been left with the frustrating task of trying to access accounts set up by a user who left the school in a hurry without any handover..

Please can you advise how to access the other 2 accounts in the image attached? When i run through the password reset it only resets the KS1 account "password reset"

 

It goes round in circles with the reset with no obvious wait to reset the passwords for the other 2 accounts. I'm tearing my hair out here please help!

 

Thank you,

Chris Dews

[Helen]

I've answered your support ticket this morning :1b