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Setting up new parents


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Posted

I've added new parents into our new version of tapestry but parents are saying they've not received an email. Do they still get a set up email in the same way?

Posted

Hi,

If your parents had existing log in details on original Tapestry they won't receive a new email because their old details will work. They need to make sure they have updated their app (check in their app store to make see if there are any updates) and if they are logging into the browser version to view their child's journal, they need www.tapestryjournal.com

Posted

I'm talking about new parents. I've put them onto the system. There used to be a bit that you selected to say you wanted an email notification sent to them and then you'd confirm that. I can't see that on there now, it's only offering me a password option. I've selected notifications to parents in the settings section.

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