Dandre Posted September 9, 2016 Share Posted September 9, 2016 I've added new parents into our new version of tapestry but parents are saying they've not received an email. Do they still get a set up email in the same way? Quote Link to comment Share on other sites More sharing options...
FSFRebecca Posted September 9, 2016 Share Posted September 9, 2016 Hi, If your parents had existing log in details on original Tapestry they won't receive a new email because their old details will work. They need to make sure they have updated their app (check in their app store to make see if there are any updates) and if they are logging into the browser version to view their child's journal, they need www.tapestryjournal.com Quote Link to comment Share on other sites More sharing options...
Dandre Posted September 9, 2016 Author Share Posted September 9, 2016 I'm talking about new parents. I've put them onto the system. There used to be a bit that you selected to say you wanted an email notification sent to them and then you'd confirm that. I can't see that on there now, it's only offering me a password option. I've selected notifications to parents in the settings section. Quote Link to comment Share on other sites More sharing options...
FSFRebecca Posted September 9, 2016 Share Posted September 9, 2016 Hi, In manage relatives, when you add a new relative you can select 'email activation link to the user' - is that where you were looking? Quote Link to comment Share on other sites More sharing options...
Dandre Posted September 9, 2016 Author Share Posted September 9, 2016 I cant see where it says this? Quote Link to comment Share on other sites More sharing options...
FSFRebecca Posted September 9, 2016 Share Posted September 9, 2016 Are you using the new Tapestry? It will be on the screen when you original input data for a new parent control panel>manage relative>add relative. Quote Link to comment Share on other sites More sharing options...
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