Complaint feeling gutted

[Andreamay]

On the last but one day of term a grandparent gave us a letter from his daughter. It was handwritten and four pages long complaining about all the things we supposedly did not do for her daughter during her time with us. Most of it un true and incidents that we thought we had sorted out at the time. I wrote a letter acknowledging it and saying we were disappointed she had not come to us earlier if she felt issues were not resolved. She is going to school in September thank fully not the one attached to us (sorry). Today I receive a letter from ofsted saying a child hit bit and bullied without us interveining. A child was left to draw on themselves showing lack of supervision. Key person did not listen properly regarding toileting. We do not communicate effectively with parents. As you can imagine gutted. We are an outstanding setting due inspection next year. I guess won't get that again. Never had anything like this before. Sorry just needed to get it off my chest. Great Start to summer.

Buttercup

This could happen to any of us and my heart goes out to you Buttercup x this is one parent remember Hunny x the biggest lesson I learnt is that you can't please everybody and we have had very similar to that few years ago when an incident was written on a question are but had not been flagged up when it happened! That parents perception of events was very different to ours and that sounds what has happened here x chin up x big hug x DONT let the ......... Get you down x you do a brilliant job and deserve a summer break x

[Buttercup]

Thank you for all your kind word. I am going to display our thank you cards to remind us about all the happy parents. It has certainly made me stronger and more determined.