Managing your subscription

Subforums

1. Account details checklist   (704 visits to this link)

   It is important for data protections reasons that you ensure that all your account details are kept up-to-date, you can use this checklist to make sure all your details are correct. 

2. Your invoice explained   (1,021 visits to this link)

   This tutorial will explain all of the different information that is included on any of your Tapestry invoices.

3. How to add a PO number to your invoice   (632 visits to this link)

   If you need to add a purchase order number to your invoice for processing, this tutorial will explain how you can do this. 

4. How to renew your account/pay an invoice   (825 visits to this link)

   If you have an outstanding invoice that needs payment, for example your renewal invoice, this is the tutorial you will need to follow in order to be able to do this.

5. Increasing your Tapestry package size   (835 visits to this link)

   If you have reached your package limit for the number of children on your account then you will need to upgrade to a larger package size, this tutorial explains how you can do this. 

6. How to update your address/contact details   (1,011 visits to this link)

   If your contact details are not correct or need to be updated you will need to follow this tutorial in order to be able to do so.

7. How to change your FSF email address   (720 visits to this link)

   If you need to change the email address that is linked to your FSF account, this is also the email that your account is under on our system, where any invoices are sent, you just need to follow this tutorial. 

8. How to add an alternative FSF contact   (1,107 visits to this link)

   If you would also like any invoices and/or support tickets for your account to be sent to another email address apart from the one your account under, then you will need to set up an alternative contact. To do this you just need to follow this tutorial.

9. How to update your Tapestry contact details   (1,199 visits to this link)

   This tutorial will explain how you can update your contact details from inside your Tapestry account. 

10. How to manage your Tapestry accounts if you have several packages   (697 visits to this link)

    This article will help you if you have multiple Tapestry packages when you reach the end of the academic year on how to manage them going into the next year.