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Notifications


Lauren
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It's worth making sure both you and your relatives are getting notifications in the way you all want. Doing so should mean that you're less likely to miss a post about an EasyPeasy video!

Each user on Tapestry (so every individual relative and staff member) can choose how they would like to receive each type of notification. That can be internally, which means they won't get an email but a mark will appear in the bell next to their name on the browser version (see picture below), immediate email, daily email, or weekly email. Please note that PIN only staff are forced to only get internal notifications as they do not have an email address associated with their logins.
 

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There are a lot of different things you can be notified about though and each can be set individually - so you might decide that you want an immediate email when a new observation is added, but you might not want to get an email at all and only be notified internally when something changes on an 'About Me' page. 

By default, everyone will be set to receive daily emails, but each person can change it for themselves within the browser version of Tapestry. To do that you first need to log in, click on your name and choose ‘Edit Preferences’.
 

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This will take you to your preferences screen. At the bottom, in the notifications section, you will see how your notifications are currently set up. To change these you will need to click on the 'Change Notification Preferences' button.
 

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The screen shot above is for a staff member. The relative version looks very similar but there are a few less options. They change it in the same way though - by clicking on the blue 'Change Notification Preferences' button. 
 

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Managers on Tapestry can also change the default notification settings for everyone. So, whilst each user will be able to override that, managers can make it so everyone is set up in a certain way to begin with. This might be helpful if you know your relatives aren't particularly good at exploring new systems but that they will want to receive email notifications.  

The page where you set these can be found in your (1) ‘Control Panel’. You will then need to click on (2) ‘Settings’ and select (3) 'Notifications' from the drop down list.

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The first section to this is the default area. Any changes you make to this, whether it be at the beginning of your Tapestry subscription, or a significant length of time after, will only affect the people who haven't changed their settings personally in their own 'Edit Preferences' page.

Internal means they won't get any email notifications. Notifications will only appear as a mark next to the notification bell when they log into Tapestry.

Immediate Email means they will be emailed as soon as the observation/comment is posted.

Daily Email means they will get one email every 24 hours with all the observations/comments in.

Weekly Email means they will get one email every 7 days.

 

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Once you are happy with your choices for the default settings, please remember to press 'Save'.
 

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If your parents are not receiving notifications when they should be, please check that their email address is correct and you have set Tapestry to allow relatives to receive notifications. That setting can be found in your 'Control Panel' by going to 'User Permissions', 'Relatives', and scrolling down to the 'Notifications' section. That needs to be set to 'Permitted'.

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If this does not help please see our troubleshooting tutorial: Not receiving email notifications

 

Managers also have the option to reset a specific kind of/all user/s to these default settings, although they will be able to change them back on their own accounts to whatever they want.

This can be done by choosing the group of users and pressing 'reset'.

 

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Notifications and Email Log
Regarding checking on the delivery of notifications - you may like to refer to this tutorial here on the email log which provides an account of the different types of notifications as sent out by Tapestry and on their delivery status. This is a useful tool for managers to use to see if a notification has been sent.

 

That's all there is to it! Happy weaving!

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  • Lauren locked this topic
  • Lauren unlocked this topic
  • 1 month later...

Hi Claire, 

Parents using the app will still get email notifications if they have those set up, but unfortunately they don't get notifications within the app just yet. We would like to see that on the app at some point in the future though! 

Best wishes,
Lauren

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