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Heather1234

Tapestry not working?

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Hello

 

Everything is working fine at the moment as far as we can tell. Is it just Tapestry that you are finding slow?

 

Best wishes

Tom

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I am trying to access Tapestry via the web browser. It's the updated version, the old website seems to load?

Edited by Heather1234

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Hello

 

Might be worth a quick try of our connection test: https://tapestry.info/test.htmlto see what it reports.

 

We have 3200 people online on the updated version at the moment and we are seeing a happy stream of observations come in, so I don't think there is a general problem.

 

Best wishes

 

Tom

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We can't load the updated version either? Have you managed to solve it? Neither the app or webpage isn't loading. Any help appreciated.

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JJA could you try the connection test at https://tapestry.info/test.htmland tell me what it reports?

I have tried and it just says that the url for tapestryjournal.com has failed. All the rest are working fine. We are with Talktalk though so if Heather1234 finds a solution for this then it would be much appreciated!

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Hello JJA / Heather1234

 

Do you use TalkTalk's SuperSafeBoost service? In which case https://help2.talktalk.co.uk/supersafe-boost-troubleshootinghas instructions for how to allow https://tapestryjournal.com

 

Or, do you use their HomeSafe service? In which case https://help2.talktalk.co.uk/homesafe-how-do-i-block-or-allow-specific-websiteshas instructions on how to allow the site.

 

I've also just sent TalkTalk an email to enquire what is happening.

 

Best wishes

 

Tom

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Thank you for that. Unfortunately the person who has our account details is on holiday this week! Typical lol If you hear anything back from TalkTalk then let us know :)

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Glad we're not the only ones in this boat! However we managed to find account details. We have Worksafe as we have a business account and I have added the website address to our list of allowed sites but still cannot access. Please let us know if you have any luck hearing from Talktalk.

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Hiya,

 

Yes there is a tick in every row in the Ireland column

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Thank you. That tells me there is no general connection problem in connecting to the data centre where we host Tapestry, but instead something specific to do with accessing our site.

 

If you wouldn't mind, could you tell me whether you can see these two sites, or get the same error:

1. https://eyps.net

2. https://invoices.tapestryjournal.com

 

(you won't be able to do anything with either, just interested in whether you can see them at all).

 

Tom

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Ok. Thank you. https://eyps.netin particular, is identical to https://tapestryjournal.com in almost every way, so that does imply that the site is being blocked for some reason, rather than there being a poor connection or some sort of incompatability.

 

If I hear from TalkTalk or think of something else, I will post here.

 

If you hear from them, or the problem goes away, would you mind posting?

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We can open both sites as well but still cannot access tapestryjournal.com

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Will keep you updated of any changes if they occur.

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We have access to tapestryjournal.com now

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Good news! Did you change anything, or did it just happen?

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