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Assertiveness and Other Communications Skills for Difficult Conversations

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Event Date: 06/03/18
Provider: Brighton and Hove LA
Location: Committee Room 2 and 3 Brighton Town Hall, Bartholomew Square

Effective, assertive communication can make all the difference in establishing and maintaining positive and professional dialogue with colleagues, parents and other agencies. This workshop will explore a range of essential elements for effective communication and provide an opportunity to develop skills in listening and delivering a clear message, giving greater confidence in conversation with others. Suitable for all early years practitioners the day will also explore how these skills and other strategies can be used for successfully managing difficult conversations with a range of stakeholders and colleagues.

Learning outcomes
Through practical tasks, small group work and reflection, this day will help delegates:

  • gain confidence in using assertiveness techniques to get key messages across
  • develop greater awareness of non-verbal communication and reading what other people are saying without speaking
  • identify strategies for managing emotions and how to respond professionally and appropriately to how others are feeling

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