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Tom

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About Tom

  • Rank
    A Tapestry Developer

Profile Information

  • Gender
    Male
  • Location
    Lewes, England

Previous Fields

  • Your interest in Foundation Stage education
    Other professional

Recent Profile Visitors

82 profile views
  1. Hello You can't take a photo or video from within the Tapestry app when in a "Child Profile". Is that what you are experiencing? We've been in touch with Amazon about this in the past and they say they won't fix this, because they don't think apps that run in Child Profiles should be allowed to take photos. So, if you want to take photos etc from the Tapestry app, then it needs to be run under an adult profile. However, you can enable parental controls on that adult profile to disable whatever functions you think are not appropriate. Separately, the Tapestry app has its own login / PIN code / user switching system. So you don't need separate adult profiles for each member of staff for the Tapestry app. Obviously, you may wish to have separate adult profiles for each member of staff for other reasons. In that case, though, Amazon do want you to register individually. Best wishes Tom
  2. blurring faces

    Hello We've been looking at it a lot: We can't work out a way to automate blurring that we feel would be reliable enough to be ok from a safeguarding perspective. That means that staff would need to edit each picture manually using a picture editor to erase whatever needs hiding. That erasing can already be done in almost any picture editor. We are also looking at extending the simple picture editor in the Tapestry web version (the one that allows you to rotate and crop images) to also allow you to manually erase bits of the picture. All the best Tom
  3. These are the standard terms and conditions for the Tapestry service: termsandconditions.pdf The terms and conditions are also available through the "Control Panel" from within Tapestry.
  4. We've been testing on generation 5. I haven't heard of any trouble with generation 6. In theory generation 7 is running the same operating system so we don't forsee a problem. But can't guarantee that. We've had some problems with using the children's profiles on the Amazon tablets, but in the adult profile everything has been fine. We had a major problem where Amazon had a fault where the Tapestry app couldn't be downloaded from their store for a while, and found them to be very slow to respond. But that was some time ago now. We'll test towards the end of next week I should think. Best wishes Tom
  5. We don't know of any reason why not, but we've haven't tested it yet. Just ordering one so we can check for sure. Best wishes Tom
  6. As soon as possible! But also, whenever you can: I know nursery life is busy. I'm working on the feedback I already have and should have a new version out in a week or so. Ideally I would like to release the app to everybody early in August. Best wishes Tom
  7. Hi Carol, I've sent you an email to try and figure out what is causing this bug. Best wishes, Tom
  8. Hi Cherly_Herrick You can try it on just one iPad. Unfortunately you can't have both the old and the new app on the same iPad at the same time. However, you can delete the new app at any time, and reinstall the old app from the app store, and then, later, if you like re-install the new app. Best wishes Tom
  9. Does nothing happen when you type in a password on the login page on the Tapestry App when using a Hudl 1? There is an intermittent fault on the Hudl 1 Android devices that means you sometimes cannot enter your password in the password field. The keyboard is open, and you can type, but nothing appears in the password field (you would normally see the letter you typed briefly, before it is replaced with a *). What should you do? If it happens, a workaround is to: Quit the app (press the app switching key marked with two rectangles at the bottom of the screen; swipe left over the tapestry icon; press the home key marked with a pentagon that looks a bit like a house at the bottom of the screen). Open the app again Click on the email field and enter your email. This is the important bit: do not immediately press on the email field. Instead click somewhere low down the screen (e.g., on the message starting Version ...). This will cause the keyboard to disappear. Wait for the keyboard to finish disappearing. Once the keyboard has disappeared, click on the password field and enter your password. Click login We are sorry that this is a bit of a hassle, and a bit hit and miss. How can you tell if you have a Hudl that suffers from the problem? You can tell if you have a Hudl 1 if, at the bottom of the Tapestry app login screen, there is a message that ends with “Hudl HT7S3-17”. If you are experiencing this bug, but the message says something different, please email us at customer.service@eyfs.info and let us know the full contents of the message and what you are experiencing. Are you working on fixing the problem? We are working on it, but we haven’t yet found the root cause of the problem, so can’t give any estimate of when it will be fixed. We are hampered by the fact that the fault is occurring in the Android operating system (though, no doubt, triggered by something our app does) and the version of the Android operating system that the Hudl 1 runs is no longer supported by Google so we are finding it difficult to get to the bottom of what is going on. So what, exactly, is the fault? It seems that sometimes, the keyboard that you see on the screen gets disconnected from the app (it is software, but it is as if the cable connecting the keyboard was pulled out). We can see the disconnect message in the logs, but not what has caused the disconnect. Our suspicion is that when you move from the email to the password field, Android tries to disconnect the keyboard from the email field, but doesn’t manage to complete it before it tries to connect the keyboard to the password field, and gets in a tangle. We think the workaround works, because it gives the Hudl time to disconnect the keyboard fully from the email field, before attempting to connect it to the password field.
  10. It is unavailable, for everyone. We are sorry about that. We think it started yesterday. We are trying to get in touch with Amazon to work out why and how to fix whatever has caused it to be unavailable. If you open this direct link: http://www.amazon.com/gp/product/B017O36ZZE/ref=mas_pm_app_nameon your tablet, it may work. We are very sorry for the inconvenience this is causing. Tom PS If you have already downloaded the app it should keep working.
  11. Uploading large videos

    Unfortunately 15 minutes of video is unlikely to be under our 100MB limit, however well it is compressed. You can split it into a series of short chunks, though this may be more hassle than it is worth to you.
  12. Blurry photos

    Hello When images are uploaded to Tapestry they are re-sized to 1024 x 768. So, depending on their original format they may become a little blurry. If they are taken from within the Tapestry app they are taken at 1024 x 768, so no resizing happens. Best wishes Tom
  13. Tapestry not working?

    Good news! Did you change anything, or did it just happen?
  14. Tapestry not working?

    Ok. Thank you. https://eyps.netin particular, is identical to https://tapestryjournal.com in almost every way, so that does imply that the site is being blocked for some reason, rather than there being a poor connection or some sort of incompatability. If I hear from TalkTalk or think of something else, I will post here. If you hear from them, or the problem goes away, would you mind posting?
  15. Tapestry not working?

    Thank you. That tells me there is no general connection problem in connecting to the data centre where we host Tapestry, but instead something specific to do with accessing our site. If you wouldn't mind, could you tell me whether you can see these two sites, or get the same error: 1. https://eyps.net 2. https://invoices.tapestryjournal.com (you won't be able to do anything with either, just interested in whether you can see them at all). Tom
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