Jump to content
Home
Forum
Join Us
What's New
Articles
Resources
About Us
Tapestry

Joe

Admin
  • Content count

    41
  • Joined

  • Last visited

Community Reputation

6 Neutral

About Joe

  • Rank
    Tapestry Support

Profile Information

  • Gender
    Male

Previous Fields

  • Your interest in Foundation Stage education
    Other professional
  1. Hi Womble, The feature is still in development, but I have added you to the list of people to contact when we have further announcements. If any other users would like to be contacted about this, please reply as such to this thread, and we will review the thread when this is ready, or alternatively send an email to customer.service@eyfs.info.
  2. Uploading Photos

    Hi Julie, Just to let you know, we have replied to the email you sent us about this issue. At the moment in Tapestry, all photos and videos are directly uploaded to the observation they were added with, and are only visible by viewing that particular observation. So what this means is there is no central gallery for all your staff members to pick a photo from. You'd either have to set up your own shared network or cloud storage system for that, or have it saved on one particular computer or tablet device you own. As you mention you could improvise something in Tapestry, uploading photos to an observation for a fake child that all your staff can see. Your staff would then have to download those photos from Tapestry to their devices, and upload them again to the observation they wanted to use the photo with. This would be quite time consuming, and may present a safeguarding risk if you have multiple downloaded copies of photos on different devices, and no real way of managing them. We'd recommend instead you setup a shared storage system that your staff can access, and all photos are uploaded there for staff to access on any device. Alternatively you could connect your tablets to your laptops via usb and transfer the photos that way. Please let me know if you need any further assistance, though for the quickest response please send an email to customer.service@eyfs.info Best wishes, Joe
  3. Version 1

    86 downloads

    This document shows how relatives can download their child's learning journal through Tapestry, and download a Zip folder of all the photos and videos uploaded to Tapestry.
  4. This tutorial covers restoring staff accounts that are 'Inactive' or 'Deleted' on Tapestry. We’ll start by looking at how to reactivate inactive staff members but if you know the staff member you are looking to restore has been deleted scroll down to the section titled Restoring a deleted staff member. Restoring an 'Inactive' staff account To restore a staff account which is 'Inactive' on Tapestry you need to login to the web browser version at https://tapestryjournal.com/ then click your name in the top right, and use the drop down list to access the Tapestry control panel. Select 'Manage Staff' in the control panel and then find your inactive staff member in the list of staff (1), then click the cog icon by their name and select 'Make Active' to reactivate them (2). If the list of staff is quite long, you may want to adjust your page filters (3) to only show 'Inactive' staff members. If you use this filter make sure to reset it to normal when you are finished. Restoring a deleted staff member After you have selected to delete a staff account their user status will be set to ‘Awaiting Deletion’ for 90 days. During these 90 days they can still be restored, but after that they will automatically move into the status of ‘Being Deleted’. At that point they cannot be restored by a manager on Tapestry and you will not be able to find them by using your filters in the manage staff section of the control panel. You may search for staff accounts awaiting deletion by changing the page filter for status on the manage staff page to ‘Awaiting Deletion. Next to each staff account there will be a countdown as indicated by (1) of how long you have remaining to restore the staff account. You will be able to restore the staff account by clicking on the cog icon next to the staff members name and selecting "Make active" to restore their account as active (2) or “Make inactive” to restore their account as inactive (3). When choosing to restore as active, you will be directed to the page shown in the screenshot below where you can confirm the restoration to active. If you restore the staff account to active, they will be able to log into Tapestry again. If choosing to restore the staff account as inactive, you will be directed to a similar page, as shown below, where you can confirm the restoration to inactive. If you do this, they will not be able to login to Tapestry so if you do want them to at some point, you will need to activate their account then.
  5. Hopefully you might find this useful http://www.communityplaythings.co.uk/utility/maintenance
  6. USB sticks

    Hi Gill, This would depend quite a bit on the size of photos you uploaded to Tapestry in the first place. 200 small photos would be significantly different to 200 high resolution photos. If you export all your learning journals first, you can check each file size by right clicking on the file and selecting 'properties'. You could check every file, or just take a representative sample, and then you should know exactly what size of storage device you will need. As an alternative to giving away or lending CD's or usb sticks you can also allow parents to download journals themselves for a one week period: Downloading journals to PDF If you need any further advice on this, please send an email to customer.service@eyfs.info and we'd be happy to assist. Best wishes, Joe
  7. iPad Child List

    Hi there, We don't currently have page filters on the Tapestry app (we are working on adding those in a future version of the app). What we recommend is that you setup 'Key Children' so staff only see the children relevant to them when using the app version of Tapestry. Please see these tutorials: Adding key children to staff Changing between viewing all children and key children If you have any further questions please send an email to customer.service@eyfs.info, and we'll be happy to assist you. Best wishes, Joe
  8. When you export a child's journal as a PDF you now have the option to exclude observations created by relatives from the export. Relative observations are included by default, so untick the following option when setting the export settings: Observation Authors Include observations created by relatives
  9. Comments made by relatives and members of staff are now included when you export a single observation through Tapestry. When you select the 'export' button when viewing an observation, you will see an option to include comments with the export. It's ticked by default, so untick this if you don't want to include the comments. Likes are not recorded in the export.
  10. It's now possible to download a PDF copy of the age band tracker information from Tapestry. Just select 'group view' (below the age band tracker icon) in the snapshots tab to open the age band tracker, and then you should see a 'PDF' button below the filtering options. Click this to export the data as a PDF, which can then be printed.
  11. If you are registered as a parent and relative user on Tapestry and are unable to login, please follow these steps in order. Hopefully they will help you to regain access to your account but if not they will direct you to the best place to go for further assistance. If you are a member of staff on Tapestry please use this separate guide as you need to follow slightly different steps. Please try these options on the browser version of Tapestry to begin with at https://tapestryjournal.com/. 1) If you get the message ‘Login details correct, but account not active’ please contact your child's school or nursery for assistance. 2) If you get a message saying that Tapestry 'Could not find an active account with the email address and password you entered' and you don’t know your Tapestry password or PIN, please generate yourself a password reset email here. Please note that you can still do this even if you have not received the initial setup email for Tapestry. If you are not sure which email address your username is please contact your child's school or nursery for assistance. 3) If you think you know the email address and password that you are set up with on Tapestry, but are still getting that error message, please check that you are entering your username and password correctly, bearing in mind that passwords are case sensitive, and check your browser is not automatically inputting incorrect saved details. If this does not help, please try resetting your password. 4) If you have not received a password reset email after requesting one, please check your spam folder and add noreply@tapestryjournal.com to your contacts or anti-spam whitelist. If emails still won’t come through, please contact your child's school, nursery, or childminder to check you are registered under the correct email address. 5) Are you a Gmail user? Please note that while @gmail.com and @googlemail.com (and other variations) are the same email address, only one version will work for your Tapestry login, please ask your child's school, nursery, or childminder to check which version you are registered on Tapestry with. 6) Check to see if you can access Tapestry on a different device. If there is only an issue on one device, please check to see whether you are able to access other websites on it. If you are unable to, please check that you are connected to the internet. 7) If Tapestry is the only website you are having issues connecting to and it is on all devices, please contact your child's school, nursery, or childminder for further assistance. They will be able to check that you have been set up correctly.
  12. If you are registered as a staff user on Tapestry and are unable to login, please follow these steps in order. Hopefully they will help you to regain access to your account but if not they will direct you to the best place to go for further assistance. If you are a parent or relative please use this separate guide as the steps you need to follow are slightly different. Please try these options on the browser version of Tapestry to begin with at https://tapestryjournal.com/. 1) If you get the message ‘Login details correct, but account not active’ please contact your setting manager, or if you are the only setting manager, please contact Tapestry support. 2) If you get a message saying that Tapestry 'Could not find an active account with the email address and password you entered' and you don’t know your Tapestry password or PIN, please generate yourself a password reset email here. If you are not sure which email address you need to login with please contact your setting manager or Tapestry support. 3) If you think you know the email address and password that you are set up with on Tapestry, but are still getting that error message, please check that you are entering your username and password correctly, bearing in mind that passwords are case sensitive, and check your browser is not automatically inputting incorrect saved details. If this does not help, please try resetting your password. 4) If you have not received a password reset email after requesting one, please check your spam folder and add noreply@tapestryjournal.com to your contacts or anti-spam whitelist. If emails still won’t come through, please contact your setting manager or Tapestry support to check you are registered under the correct email address. 5) Are you a Gmail user? Please note that while @gmail.com and @googlemail.com (and other variations) are the same email address, only one version will work for your Tapestry login, please check which version you are registered on Tapestry with. 6) Check to see if you can access Tapestry on a different device. If there is only an issue on one device, please check to see whether you are able to access other websites on it. If you are unable to, please contact your IT support or network provider. 7) If you are unable to login on any device, please check to see if your colleagues are having the same problem and whether Tapestry is the only website you are having issues connecting to. If the problem persists on multiple devices/for several staff members at your setting, and if your setting has a proxy server or web filtering system, please ensure that tapestryjournal.com is whitelisted (you may need your IT technician to help with this). 8) If you do not have a proxy server or web filtering system, please run this speed test and contact Tapestry support at customer.service@eyfs.info with the results, and an explanation of the issue you are having. 9) If you are able to login to the browser version, but not the app, please update your app and try again. If that does not work please contact us at customer.service@eyfs.info.
  13. There are currently twelve different assessment types that you can use in Tapestry: EYFS Assessment with Development Matters age bands Every Child a Talker (ECaT) SEND The Montessori Curriculum Key Stage 1 Key Stage 2 Early Years Learning Framework (Australia) Characteristics of Effective Learning Leuven Scales Aistear (Ireland) P Scales Northern Ireland Preschool Performance Indicators (NIPPI) Northern Ireland Foundation Stage Welsh Foundation Phase Framework Tapestry allows you to enable and disable these individually, so that staff have or do not have access to them when creating observations. You also have the option to allow parents to view each active assessment type in observations (but not to create or edit them). It's very straightforward to set these as you wish - simply log into the browser version as a manager and go to your control panel: Then go to 'Settings' and 'Assessments': From there it's simply a matter of ticking the assessment types that you would like your staff members to be able to assess in, and then pressing 'submit' at the bottom of the page: Tapestry also allows you to choose whether or not your parents can see these assessments. It may be the case that you would like parents to see the less age-orientated CoELs and/or Leuven scales, but not EYFS assessments. Once you have enabled a set of assessments for staff, a tick box will then appear to allow parents to see that set of assessments in observations. Parents and relatives will not be able to change or create observations with assessments themselves. Press submit at the bottom of the page to save the changes. Go back to Main Tutorials Page
  14. Ipods or Ipads?

    Hi Nedwards, Welcome to the forum! The most recent ipod touch released in 2012 would probably be what you are looking for. It can currently be updated to iOS 9.3.3, so it should be compatible with Tapestry for a couple of years. The iPod touch is roughly the same size as an iPhone, so you might find it a little bit small for regular use. It may be worth looking into getting iPad minis, we've received feedback that they are a good compromise between usability and portability. Best wishes, Joe
  15. The Email Log feature can be used by managers to see which emails have been sent out by Tapestry. This is useful if a parent or member of staff is not receiving their account activation, notification, or password reset by email, as you can see if the emails are being sent by the system or not, and have an indication if they arrived in the inbox of the recipient, were sent to an invalid address or were rejected by a spam filter. Firstly you'll need to access the Tapestry control panel. Log in on the web browser version of Tapestry, click your username at the top of the screen and select Control Panel. In the control panel you'll need to select the 'Email Log' tab from the list of tabs on the left hand side of the screen. On the email log screen you should see a list of emails sent out by the system. It may be quite long if your account has been in use for a while, but don't worry, it's possible to filter the emails to find what you need. 1) Page filters: These work in the same way as in other areas of Tapestry. Click on the bar, and a pop up menu will appear. You can choose to filter by 'Subject' (i.e type of email, for example see only password resets or account activation emails), 'Status' (if the email was delivered successfully), 'User' (only show emails sent to a specific user) or 'Order' (oldest to newest or vice versa). 2) Email recipient: This shows which address the email was sent to, and which user that address is associated with. 3) Status: This shows what happened to the email. The types of Status are 'Delivered', 'Bounced', 'Spam Complaint' and 'Delayed'. Delivered means the email was successfully delivered, though it's still possible for it to have ended up in spam after this, so just use this as an indication rather than hard evidence of a mistake by anyone. 'Bounced' means the email could not be delivered. It's possible the address used for that account is not correct. Ask the intended recipient to double check they have provided you with the correct address, and check for minor mistakes, for example missing or added '.' in the name, and the use of .com instead of .co.uk or vice versa. Spam complaint means that the recipient marked the email as spam. Due to anti spam regulations we have to disable emails to anyone who does this, but that can be undone once you've confirmed it was marked as spam mistakenly. It may be an indication of the email going to the wrong person due to a mix up with two similar email addresses. Make sure the one provided to you is correct. Delayed means there was a temporary problem with delivery, this is usually due to a fault with a small email provider and not with Tapestry. The system will try again later and you should see a second record in the log to indicate if the email was delivered successfully on this attempt. 4) Number of emails to display per page: You can choose to display 24 or 48 emails per page, or display all emails on one page. If no relatives are receiving notifications, and you've checked everyone's Notification preferences it may be that notification emails to relatives are disabled. To change this go to Settings in the control panel and make sure that the highlighted option is ticked, and press submit at the bottom of the screen: Feel free to contact our support team if you are unsure how to resolve a problem with receiving emails.
×