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Your Invoice Explained


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#1 Joe

Joe

    Tapestry Support

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Posted 21 February 2017 - 03:41 PM

In this tutorial I will explain where to find a printable or downloadable copy of your invoice, how to pay it and important features and information.

 

This is what the invoice we provide usually looks like. Please note that it may print out over two or more pages if you have bought several items.

Invoice.png

The first place to get hold of your invoice is via our website http://eyfs.info/ click the 'sign in' link to be taken to the login screen.post-58920-0-82996000-1438615790.png

Your FSF username and password will be different to any Tapestry login details you may have, unless you have set the same password yourself (which is not recommended!). The username never takes the form of an email address, in this case it's Joe_G.

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If you have forgotten your password, but you know your username or the email address you registered with, it's possible to use the 'password reset' feature. Usually there will only be one FSF account shared between all the users at your setting, so it may be worth asking the person who setup the account if they know the correct information. If you are still unable to log in, or don't know your username or email address, please contact ofni.sfye@ecivres.remotsuc with the name of your Tapestry account and the email address of a manager on it.

Once you are logged in you can access your invoice by clicking on your username in the grey bar and selecting 'Subscriptions'. If you received an invoice email you can also follow the link in that, though you must be logged in to prevent an error message appearing.

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Choose the invoice you want to view from the list. Click the title (in this case Tapestry: 40) to view it, or click 'pay now' to start the online checkout process.

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If you view the invoice it should look like this

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To print the invoice click the 'Print' icon near the top of the page.

If you'd like to save a PDF version you will need to click on that same print button, but change the printer you have selected. If your computer's operating system is Windows 10 or if you are using the Google Chrome browser, you should be able to select 'print to PDF' or 'save to PDF' from the available list of printers. If you don't have this option it may be possible to use Adobe Reader or other 3rd party PDF printer software. If you are not sure what to get it may be worth talking to your IT technician.

Tapestry Managers can also download their invoices via the Tapestry control panel:

InTapestry.png

 

If your Tapestry account is currently expired don't worry, a manager can also download invoices when their account is expired. Just try logging in on the web browser version of Tapestry and you should see this message:

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Click the highlighted area to access your PDFs.

 

When paying by cheque or BACS payment it's important for you to quote your invoice number so we can identify your payment quickly. If we don't have enough information to identify a payment the order may be delayed while we investigate this. In some cases where there is no useful information we just have to wait until we are contacted by the customer before we can process the order.

 

When paying by cheque please write the invoice number on the back of the cheque, and or include it on a piece of paper in the envelope. The invoice number will always be 6 digits or longer. If you have a shorter number it's likely you have the 'Transaction ID'. This is less useful to us as these numbers are periodically reused by the system, so we recommend you quote your invoice number which will stay the same.

 

When making a BACS payment please add your invoice number to the BACS reference information. Payments are processed manually so we need this information to locate your payment. The invoice number will always be 6 digits or longer. If you have a shorter number it's likely you have the 'Transaction ID'. This is less useful to us as these numbers are periodically reused by the system, so we recommend you quote your invoice number which will stay the same.

Please also send a remittance advice email to ofni.sfye@scab when you have made your payment. If you don't have an official template for this, just send an email explaining you have made a payment on this date for the quoted invoice number.






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